Conversation Intelligence Technology: Understanding the Use Cases

Type:

Conversation Intelligence is the process of analyzing a conversation, whether in text, an audio file, or a video file. The key is taking dialogue and understanding its meaning to inform decision-making. A wealth of knowledge in conversations often goes unused because organizations don’t have the tools to study it.

Read full blog post.

Published by Joshua Molina

Joshua is a seasoned communicator, having presented at many events, conferences and trainings. A subject-matter expert in the field of Latinx and multicultural marketing, Joshua is multilingual, culturally competent and a natural leader.