In-and-Out Burger has a secret menu, and it has been an impressive point of interest, scoring both marketing and customer points for the fast food chain. It’s a lesson hoteliers can learn from, especially since guest happiness is a top priority for any hotel. So what is your secret menu?
Barring crazy requests, most hoteliers try to accommodate their hotel guests’ needs and wishes. When it comes to room upgrades, though, it may seem like you are giving up potential revenue if you upgrade for free. But with many hotels offering the perk for special occasions, you may want to provide your front desk staff flexibility around these 8 circumstances.