Hotel robots may save you money, but will they cost you customers?

Kiosks and mobile check-ins are all the craze right now in the hotel industry. So are chat bots and robot porters. But have hotel owners thought through the implications of this new technology?

Hotels haven’t historically been known to be on the cutting edge of technology. But recently, a big push has come from all size properties – from large brands to small independents – to upgrade to the latest systems. This is especially important for older hotels competing with newer high-tech properties. But with the amount of new technology popping up, it can be overwhelming for a hotel owner or manager to decide what tech gets top priority.

Read full article here.

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